Intermodal services

Assume that you are working in a logistics company which provides inter-modal services. You are the manager of operations department, and hired a new employee. You should train your employee about what you do in your department regarding inter-modal movements. You should lay out your inter-modal freight operation procedure. It will be very helpful to present your SOP ( Standard Operating Procedure ), but unfortunately you do not have it.

How can you create a SOP for a department of a logistics company which provides inter-modal freight services ?