Metrics and Quick Wins

Metrics and Quick Wins

The Understand phase is where you set yourselves up for success for the rest of the project. In addition to getting a good understanding of your process and the issues, you also create baselines for comparison using metrics (step 4). One other key tactic in this phase is to identify quick wins (step 9) to allow everyone to gain confidence and provide justification to continue with the project.

In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.