How important were the NYCAPS and CityTime projects for New York City? What were their objectives? What would have been their business benefits? 2. Evaluate the key risk factors in both projects. 3. Classify and describe the problems each project encountered as the NYCAPS and CityTime systems were being implemented. What management, organization, and technology factors were responsible for these problems? 4. What were the similarities and differences in the management of both projects? 5. What was the business impact of these botched implementations? Explain your answer. 6. Describe the steps that should have been taken to prevent negative outcomes in these projects.